Nomis HelpDesk
For support organisations of all sizes. Record and route service requests, track their progress and give customers a self-service portal or a familiar channel in Microsoft Teams.
From request to resolution
- Record
- Customers create and track requests in the self-service portal or Microsoft Teams.
- Manage
- The support organisation routes cases and follows their status and deadlines.
- Improve
- Reports, operational data and the knowledge base support better service.
Nomis HelpDesk is an online service channel, not simply a ticketing tool
Nomis HelpDesk makes work more efficient and saves time and money. It is a work management system for support organisations of all sizes. The software makes service requests much easier to record and track, which also improves customer satisfaction. The end-user self-service portal makes the service available regardless of time or location. The product is easy to deploy and adapt to the needs of the customer's service process.
Teams, operational data and integrations
Nomis HelpDesk for Teams brings support requests directly into Microsoft Teams. Users can create and track requests in a familiar channel, as easily as sending a message. This makes support services a natural part of their daily workflow.
The software also includes tools for improving day-to-day operations. Nomis Plus Dashboard provides a clear view of real-time operational data and KPIs. Bob, the AI chat assistant (Better Operations Bot), brings AI into the context of the system and helps with tasks such as reviewing case information. Nomis Plus Mobile makes it quick and easy to record information on mobile devices in the field.
Nomis HelpDesk can connect to registers such as fixed-asset and customer registers. Its REST API enables integrations with other systems. The system supports several language versions.
Customers using HelpDesk
Sinebrychoff was very satisfied with Nomis HelpDesk and decided to expand its use significantly. The expansion made it easier to receive jobs and manage work queues in property maintenance and technical services.
Read the Sinebrychoff story
Stephan Schauman,Espoo Parish UnionTranslated from Finnish"Our CRM-based tool no longer met our needs, so we started reviewing the options on the market. We selected Nomis HelpDesk as the right tool."Read the customer story
"We have been happy with HelpDesk, Nomis and the people at Nomis," he says. "The system has filled the gap we bought it to fill."Read the customer story
Ari Järvinen,A-Katsastus OyTranslated from Finnish"We chose Nomis HelpDesk because it best met the requirements set by A-Katsastus Oy, was available in Finnish and was more flexible as a system than its competitors."Read the customer story
ICT support and asset management
- Tracking, managing and routing support requests and fault reports
- Customer self-service portal
- Fixed-asset management
- Maintaining device and application information
- Maintaining contract information
- Remote connections and running commands relating to devices and applications
- Knowledge base
- Coordinating customer support across several organisations
Managing customer service operations
- Tracking, managing and directing tasks
- Customer self-service portal
- Collecting and handling customer feedback
- Monitoring service levels
- Knowledge base
- Coordinating customer support across several organisations
Managing customer feedback
- Tracking, managing and routing feedback
- Customer self-service portal
- Monitoring service levels
- Reporting
Technical services and property management
- Customer self-service portal
- Maintaining property and device information
- Fixed-asset management
- Maintaining contract information
- Coordinating customer support across several organisations
- Collecting and handling customer feedback
Managing product and service development
- Project management
- Version management
- Tracking, managing and directing tasks
- Tracking fault reports
Benefits of Nomis HelpDesk
Maintain a high standard of customer service. The browser-based system lets you check the status and deadlines of support and maintenance cases whenever it suits you. You can easily get the reports needed to monitor service levels.
Improve support productivity and reduce operational risks. Information reaches the entire support organisation and your customers efficiently and immediately. Tools such as automatic email acknowledgements make communication more effective.
Save money and effort. Deployment is straightforward and requires no hardware or software installations on workstations. The consistent way the different parts work makes the software easier to learn. Time and cost savings help you recover your investment quickly.
The software adapts to your needs and is easy to configure for different situations, including shared use by several organisations or outsourced customer support. You can connect it to customer and user registers, as well as software that collects device and application information.
Keep device and software information and documents up to date with the device, application and IP registers integrated into the software.
Use your organisation's and customers' knowledge to improve operations. The software lets you record support requests, customer feedback and improvement suggestions relating to products and services. A knowledge base speeds up problem-solving.
Calculate the savings you could achieve with HelpDesk (Finnish resource)
The benefits above describe the product's intended value. Actual savings depend on your processes and usage. Nomis assesses the business case with you before implementation.
Time savings
- Faster problem-solving
- Centralised work management
- A dedicated site for customers
- IT asset management
Cost savings
- Adapts to your needs
- Workload monitoring and reporting
- Service-level reporting
Customer satisfaction
- Tracking support and service events
- More efficient customer service
- More effective communication
Higher productivity
- More efficient work
- Reduced risks
- Knowledge base
- Classification of work requests
Nomis HelpDesk training
We offer user and administrator training for our customers. Training takes place either in the customer's own environment or in Nomis Oy's demo environment. It focuses on the latest version and the software's core functions. In administrator training, we pay particular attention to the customer's wishes for the training content.
Product presentation and demo
Find your starting point.
Tell us what you need from Nomis HelpDesk. We can discuss the workflow, the scope and the business case before implementation.